Face to face or phone interview Manual data gathering for case Responsibility is on the Firm Cases can get filed incorrectly Mistakes increase with volume Legal forms hand written or typed Calculations done by hand Files stacked by work to be done Search manual files Physical mechanisms for sorting Files accessible on location Clients fax, mail or email paperwork Clients lack communication with attorney Clients require frequent touch points Clients call attorney office for status Perception is attorneys are slow to process Client invoicing & re-invoicing Payment collections and pursuit Word of mouth, mailings, website Hours of paralegal time each transaction Staff increases with volume of work
Clients register on website with password Clients fill out and submit their own eviction Transcription errors are now a client issue Case paperwork completed by the system Evictions automatically tracked & organized Forms auto generated for review and print Forms auto calculated Cases and status sorted in work queues online Search online through Active & Completed cases Sortable lists, filters and quick entries Remote access to files and status Clients upload documentation online to case files Clients automatically informed of case progress Email Alerts inform clients of action required Status phone calls off loaded to website Clients understand county and sheriff wait times Client invoices auto-posted to their Client Portal Email Alerts for delinquent balances Online marketing and brand recognition Eviction volume increases much faster than staff